Shipping Policy – Electrosteps

Processing Time

Orders placed before 00:00 are typically shipped on the same business day (Monday to Friday).
Orders placed on weekends or public holidays will be shipped on the next business day.

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Shipping Locations

We currently ship within the Netherlands and Belgium.
(If you'd like, I can restrict this to NL only.)

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Shipping Costs

Standard Shipping (2–14 business days):
✓ Free on all orders — no minimum purchase required.

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Carriers

All orders are shipped via PostNL, DHL, or another trusted local courier.
You will receive a tracking code by email as soon as your order has been shipped.

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Missed or Delayed Deliveries

If your order has not arrived within 14 business days, please contact us at:
support@electrosteps.eu

Please note: Electrosteps is not responsible for delays caused by the courier, incorrect address details, or severe weather conditions.

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Incorrect Address Disclaimer

It is the customer's responsibility to provide a complete and accurate shipping address.
If a package is returned due to an incorrect address, we will contact you to arrange a reshipment.
Additional shipping fees may apply.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.
We will open an investigation with the carrier and arrange a replacement or refund if necessary.