Refund policy
Return & Refund Policy
Last Updated: July 2025
Thank you for shopping with Electrosteps. We aim to provide high-quality electric scooters and mobility products. If something is not completely satisfactory, we are here to assist you.
📦 Returns
You have 14 days from the date of purchase to request a return.
To be eligible for a return:
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The item must be unused and undamaged
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The item must be in its original packaging
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Proof of purchase is required (e.g., your email order confirmation)
To request a return, please email us at support@electrosteps.eu with:
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Your full name
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Order number
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Reason for return
We will provide return instructions and the correct return address.
Please do not send anything back without contacting our team first.
💸 Refunds
Once we receive and inspect your return:
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You will receive an email confirmation
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If approved, your refund will be processed within 5–10 business days via your original payment method
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If the item is used, damaged, or not in its original condition, we reserve the right to decline the refund
🔁 Exchanges
Prefer a different model or product?
No problem. Within our 14-day satisfaction guarantee, we offer hassle-free exchanges.
Email us at support@electrosteps.eu and we will arrange a replacement.
🚚 Return Shipping
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Return shipping costs are the customer’s responsibility (unless the item arrived damaged or we made a mistake)
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We recommend using a tracked shipping service—Electrosteps is not responsible for lost return shipments
❌ Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Clearance or “Final Sale” items
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Used protective gear or accessories for hygiene reasons
🛡️ Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product:
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Email us within 7 days of delivery
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Include clear photos and your order number
We will replace the item or issue a refund—no hassle.
💬 Need Help?
You can always contact our support team at:
support@electrosteps.eu